Up to this point in the course, we have mentioned the Incident and Problem Management processes within the context of an IT Service Management (ITSM) framework such as ITIL

Module 06 Content

Up to this point in the course, we have mentioned the Incident and Problem Management processes within the context of an IT Service Management (ITSM) framework such as ITIL. There are many ITSM software platforms/solutions on the market for organizations to choose from to assist in improving the efficiency of IT staff and the effectiveness of delivering quality Technical and Functional Services to users/customers.
ServiceNow is a popular cloud-based (Software as a Service – SaaS) ITSM platform used by many large organizations.

For this assignment, perform online research of ServiceNow. In a 4-6 page response:
- Identify and describe at least three key features of ServiceNow.
- Do you feel this solution is the industry-leading platform compared to other ITSM platforms on the market?
- Do you feel ServiceNow has disadvantages?
- Be sure also to highlight the other solutions and their disadvantages as it relates to ServiceNow.
- Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.



^{Have a similar assignment? "Place an order for your assignment and have exceptional work written by our team of experts, guaranteeing you A results."}

Our Service Charter

1. Professional & Expert Writers: Eminence Papers only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed of papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Eminence Papers are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Eminence Papers are known for the timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit in all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Eminence Papers, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.

Up to this point in the course, we have mentioned the Incident and Problem Management processes within the context of an IT Service Management (ITSM) framework such as ITIL

Up to this point in the course, we have mentioned the Incident and Problem Management processes within the context of an IT Service Management (ITSM) framework such as ITIL

Our Service Charter

How It Works

Our Advantages

Useful Links